I had a disappointing experience installing the latest firmware update for the Nokia e71. Don’t get me wrong, the installation of the firmware went as described by the Software Updater. Unfortunately, there is still a lot left to be desired.
I backed up the phone appropriately. I sync’d my phone one last time with Outlook, so my contacts, calendars and notes were all saved. I also manually backed up any pictures, videos and documents that were on the phone. Since the Nokia e71 does not have User Data Preservation (UDP), the firmware installation caused the phone to reboot after installation and wiped the phone clean. The next time the phone started up, I was inputting setup information for my phone. This is something that I do every time I run a firmware update.
The bigger problem is that any 3rd party applications that I have installed are also wiped from the phone and the re-installation of these applications (such as Calcium, Worldmate and Nokia Mail), took almost 2 hours. This is a hefty amount of time to dedicate to getting my phone back in order after an update.
After using an iPhone for a phone, it is obvious that Apple has all of the other handsets beat in this area. All an iPhone user has to do to update their phone is to sync it before the update, run the update, and then sync it again after to transfer your information. The sync not only transfers your contacts and calendars but it also transfers your photos, videos and 3rd party applications that you’ve purchased from the AppStore. It’s a painless 3 step process: sync, install, re-sync. Your smartphone should be this easy to update!
The average user will not go through the hassle of having to reinstall applications manually on their phone after an update. They simply do not care. Sadly, Nokia hasn’t made it easier for those who do take advantage of firmware updates for their phone. And if you’re listening Nokia, let’s try to reduce the disparity amongst your handsets. I was once a Nokia n82 and that phone had UDP. UDP shouldn’t be a feature that you choose to deploy on some handsets and not others, this should be a STANDARD feature.
People are still mystified by smartphones. Lack of features such as UDP don’t help the demystification process either. If these devices are that cumbersome to maintain after a firmware update, the average user won’t care to install them. In addition, even the seasoned user would become wary of the process. I felt like going back to my iPhone after my e71 got wiped clean and I realized that I had to go through the entire re-installation process again.
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